At Gemini by Guy, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days but it can take longer from time to time.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Gemini by Guy uses international distribution for all orders. International distribution makes delivery take about 14–30 business days. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
- Gemini Fast ensures deliveries to be less in processing time and shipping time(s) than the former.
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 40 days of receiving your shipping confirmation email, please contact us at GeminibyGuy@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Link to Official Refund/Return Policy: https://geminibyguy.com/policies/refund-policy
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at GeminibyGuy@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at GeminibyGuy@gmail.com.